Most people know what good customer service looks likes, but not everyone knows how to provide strong customer service. Broken into digestible moments, this two-hour interactive online class was designed specifically to identify customer service blind spots and improve service prowess and customer satisfaction.
- Learn the simple key to strong customer connection
- Identify the ABC’s of the personal internal service uniform
- Learn the top three reasons customers complain and how to proactively address
- Identify personal 4A’s for increasing service responsiveness
- Identify the two serious service “don’ts”
- Configure a service-touchpoint-plan to increase customer satisfaction, return business and minimize complaints
This class is conducted live online via video conference with effective, takeaway segments designed for engaging, interactive learning.