The Customer Connection

The 4A's necessary to deliver A+ service!


Most people know what good customer service looks likes, but not everyone knows how to provide strong customer service. Broken into digestible moments, this two-hour interactive online class was designed specifically to identify customer service blind spots and improve service prowess and customer satisfaction.

Learning Objectives:

  • Learn the simple key to strong customer connection
  • Identify the ABC’s of the personal internal service uniform
  • Learn the top three reasons customers complain and how to proactively address
  • Identify personal 4A’s for increasing service responsiveness
  • Identify the two serious service “don’ts”
  • Configure a service-touchpoint-plan to increase customer satisfaction, return business and minimize complaints

This class is conducted live online via video conference with effective, takeaway segments designed for engaging, interactive learning.

About the Instructor

Karen Kirk

Karen Kirk has more than 25 years of experience advising leaders and their teams in a plethora of industries. She develops and presents energetic training programs, facilitates engaging planning and performance sessions, and provides counsel and assistance in improving processes and protocols. Her expertise in change management, communication and healthy work relationships ensure her advice and counsel is pragmatic and immediately useful.
The STRIVE Group

The STRIVE Group