Effective Communication

Understanding that what is said is not necessarily what is heard

Tuesday, October 13, 2020
8:00 AM – 12:00 PM AKDT


An effective supervisor is a good communicator, but often this competency is not well developed. Strong and effective communication enables employees to clearly understand their roles and responsibilities, and serves to demonstrate respect while building stronger supervisor-employee relationships. Finally, it enables ownership, quality, and engagement. This four-hour class highlights the types of communication a supervisor should master, the cues needed to clarify the message, and active listening techniques to ensure understanding. Finally, it showcases solutions to overcome barriers.

Learning Objectives:

  • Identify, understand and prepare for the multiple types of communication in the workplace
  • Know how to ensure communication cues are consistent and supportive of the message
  • Recognize and demonstrate active listening techniques to ensure clarity in communication
  • Prevent or mitigate barriers to effective communication

This session is conducted via web/video conference. 


About the Instructor

Heather Kinzie

Heather Kinzie serves as the Chief Operating Officer for The STRIVE Group. With more than 20 years of organizational and workforce performance experience, Kinzie offers consultation; facilitation and mediation; content development and training; and coaching to clients around the country. She oversees a team of experts who utilize a broad, systematic and collaborative approach to analysis, problem solving and consultation.

Recognizing the critical importance of leadership, communication and effective engagement among teams, Kinzie has spent years learning, applying, evaluating and refining her theories on group dynamics, relationships, problem solving and motivation. Kinzie's clients appreciate her authenticity and creative, pragmatic insights and ideas to improve their leadership abilities, their teams and ultimately their organizations.

Kinzie is a sought-after national keynote speaker, noted for bringing humor, genuineness and practical perspectives to her presentations. Her relevant and inspiring content resonates with audiences, engaging participants to step into new spaces.
The STRIVE Group

The STRIVE Group