Conflict Resolution

Understanding the sources of conflict and using them to your advantage

8:00 AM – 12:00 PM AKST

Most supervisors deal with conflicts in one form or another, but few supervisors have mastered effective resolution techniques. Broken into easily digestible moments, this four-hour online class will showcase different personalities that tend to cause conflict and how best to manage the individual and related scenarios. You’ll also learn about the different types of conflict found in the workplace and the tools for resolution. Lastly, few people enjoy dealing with conflict, but through engaging discussion and interactive learning, you’ll walk away with the know-how for making all types of conflict productive.

Learning Objectives:

  • Recognize difficult personalities as a source of conflict and ways to manage them
  • Identify the types of conflict
  • Recognize five different ways to resolve conflict and when to use each
  • Understand how to make workplace conflict productive

This class is conducted live online via video conference with effective, takeaway segments designed for engaging, interactive learning. 

About the Instructor

Marshall Watson

Marshall Watson is the Professional Development Manager for The STRIVE Group. As a twenty-three year veteran of the U.S. Air Force and a former adjunct instructor with UAA’s Mat-Su College, Marshall adds training and development, instructional technology and coaching expertise to The STRIVE Group’s team. He is skilled in assessing an organization’s training needs, developing content to meet those needs, and delivering it through on-demand, in-person and distance learning methods.
The STRIVE Group

The STRIVE Group