Most employees face conflicts in one form or another, but few have the competencies for effective resolution. Broken into easily digestible moments, this four-hour interactive virtual class provides insight regarding the different personalities that lend themselves to conflict and the different types of conflict often found in the workplace, as well as how to best effectively navigate resolution.
- Identify types of conflict and their likely cause
- Recognize personalities as a source of conflict and ways to manage resolutions
- Recognize five different ways to resolve conflict and when to use each
This class is conducted live online via video conference with effective, takeaway segments designed for engaging, interactive learning.