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Selling: A Customer-Focused Culture

Have we ever thought about all the positive energy we extend as we capture and maintain customers? That momentum, adrenaline and skill a sales team utilizes as they close business? During this time of change and upheaval, I have contemplated if there are consistent ways to capture this same energy throughout an organization so that… Read more »

The Innovation Mindset

For most of my career, CEOs and executives have been asking me the same question: “How do we become more innovative?” My answer is always the same: you need a culture that reinforces psychological safety

Mind That Thought

In the absence of information, people make shit up! I know this is not the most eloquent phrase, but it is concise and contains within it an undeniable and increasingly relevant truth.

Social Creatures Need Connections

There is a lot of talk about how most companies will go “totally virtual” after the pandemic. I think this is a huge mistake. Don’t get me wrong. I run Sherpa Digital Media. We do virtual events and video streaming for a living.

Struggle Well: A Leadership Lesson for All

Struggle well. It is a phrase I have come to embrace more and more in life as I come to a better understanding of how best to navigate life’s challenges, particularly when failure emerges from unexpected places, at unpredicted times, in the middle of life’s pursuits. That struggle can feel all too real, almost visceral,… Read more »

The Irony of Time

It’s a secret that hides in plain sight: Technology companies are converging upon a single destination: sameness. This statement may seem outlandish. After all, how could anyone think that Google, Apple and Amazon – or should I say Google Home, Apple Home and Amazon Alexa – are the same? I am sure you get the point.

The Zen Leader – Know Thyself

In my early 20s, I left home for a few months to journey through East Asia. I traveled with two of my best friends, one large backpack and $3,000 in traveler’s checks. I would love to tell you a sexy story about being enlightened in the local ashram in Bangkok, but that would be a… Read more »

The Leader as an Artist, Sculptor, Painter

As a citizen-soldier, I think possibly one of the greatest strengths of the Reserve Components is its diversity. I am not talking about cultural diversity but rather individual diversity, the uniqueness inherent to every person on a team or in an organization. Great leaders understand how to harness such assets.

A New Definition of Success

The person who installed the card skimmer at a Speedway gas station on Detroit’s west side couldn’t have imagined that they would have such a positive effect on my life. I couldn’t have imagined it either that January day in 2012, when I learned that a thief had completely emptied my bank account. Pacing nervous… Read more »

The STRIVE Group

The STRIVE Group